Frequently Asked Questions

Who are the courses appropriate for?

The courses are appropriate for a wide range of people who are working with children and adults in a variety of settings, eg schools, health care settings, local authority, voluntary agencies.  Previous courses have been attended by a wide variety of people including teaching assistants, class teachers, head teachers, SENCO, support staff, nursery nurses, physiotherapists, occupational therapists, speech and language therapists, psychologists, learning disability nurses, nurse practitioners, play therapists, students.

Participants travel from all over the United Kingdom and Ireland to attend the courses, as well as from overseas.  We have had participants from Malta, Greece, Oman, France, Poland to name a few.

How do you deliver your online courses?

Online courses are delivered over Zoom.  In creating and delivering online courses we want to recreate, as much as possible, all the positive aspects of our in-person courses including the social aspects of physically gathering and learning together as a group of participants. One of our core beliefs is that for genuine understanding and learning to occur the learner needs to be actively engaged in the learning process. To find out more about the delivery and content of online courses see here.

How do I apply for a course?

There is a sign-up button on each course page that links to the course application form.  The application form is submitted online.

How do I pay for a course?

An invoice will be sent to you within 5 working days.    Course fees are due within 30 days from the invoice date.

How quickly will I receive confirmation that I have a place?

You should receive confirmation within 5 working days by e-mail.  If you have not heard from us within that time then please contact us.

How do I know if there is still a place left on a course?

Course numbers are limited to ensure quality teaching and to allow for experiential and practical sessions.  Course places are allocated on a first come first served basis.  If you submit an application form we will inform you if there are no places left.  Alternatively you can contact us to enquire about availability.

What are the course booking terms and conditions?

The course booking terms and conditions can be found here.

What happens if I have Covid-19 and I am too ill to attend the online course?

We understand that these are very difficult times.  If you have applied for an online course and develop Covid-19 and are not well enough to attend, then please contact us as soon as possible by email.  You will be able to transfer your place, free of any additional charges, onto the next available course.

What if happens if I need to cancel my course place?

Places on all training courses are limited.  We therefore ask you to let us know as soon as possible if you wish to cancel a booking by email or in writing.

Substitution of a participant can be made at any time without incurring any charge.  Please inform us by email of any substitutions.

If you have to cancel a place, cancellation charges will apply as below.  Cancellation charges depend on when we receive your written/emailed cancellation notice:

If the place is cancelled more than 28 days before the course date, we will refund 50 % of the course fees.  If the invoice is unpaid at the time of cancellation, you will be liable for 50 % of the course fee.

For bookings cancelled less than 28 days before the course date or for ‘non-attendance’, no refund will be made.  If the invoice is unpaid at the time of cancellation, you will still be liable for 100% of the course fee.

How do I arrange INSET training?

We tailor the course to meet the needs of your staff and establishment so please contact us so that we can discuss your requirements in detail.

These are just a few of the most frequently-asked questions, please contact us if you have any further questions.